Training is important for every Organisation and individual to Excel. We customize:
- Revenue Management Training
- Upselling Training
- Sales Training
Revenue Management Training
We focus on establishing the Revenue Management culture from the basics. Understanding of key business parameters – Market Segmentation, Demand and Supply impact, Forecasting, Pricing, Channel Distribution and management; thereby taking measures to optimize KPI’s (Key Performance Indicators).
The target audience for the training is Revenue, Reservations, Sales and Front Office Personnel.
The concept of Upselling Training has a significant opportunity to increase top line revenues. Hospitality industry is on the go to inculcate the art of Upselling in their employees. Asking the right questions to identify the guest needs and values is the first step to Upselling.
The training focuses on identifying the point of sales wherein incremental revenues can be generated and thus training the employees to present it as a benefit to the guest and create guest delight.
The training is meant for Reservation, Front Office, Sales, Food & Beverage and Spa personnels.
The sales training covers the 360-degree approach from selling to Strategic selling. The modules include-
- Advanced Selling Skills
- Sales Administration Skills
- Professional Telephone Selling Skills
- Planning and Personal Organization Skills
- Influencing and Effective Communication Skills